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Communities > Diagnostic & Analysis System > MaxiSys > Network busy try again later, no updatin...
Network busy try again later, no updating for a month now

3693 Views 4 Replies Latest reply: 2016-04-22 12:34:09


  •   Level 2   
    (32) points
    CS07
    2016-04-19 15:18:02
    Havn't been able to update for a month now. I've rebooted and tried many times a day.
    Any help would be great.

    Tags: update , network , busy , try , again , later

    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2016-04-20 08:52:57 (Reply to:CS07)

     Hi, it is fine to download software here. What is the serial number please? Please try to download software with different internet networks, in case our server is blocked by your own network.
    Reply

  •   Level 2   
    (32) points
    CS07
    2016-04-21 12:01:44 (Reply to:Autel Support)
    Serial number is V09G50420130.
    I've tried through my phone via 4G hotspot.
    It's on a dedicated network in our shop/store.

    I'll take it home to my personal WIFI network tonight and report back here, thank you
    for responding.
    Reply

  •   Level 9   
    (3413) points
    Support02

    2016-04-22 07:23:04 (Reply to:CS07)

    So it is very likely that your store network has blocked our IP addresse. Please make sure all the IP addresses and ports Nos. are added to white list of your firewall setting:

    pro.auteltech.com              52.8.240.2                       9600
    downloadcn.auteltech.net       121.40.141.249                   8081
    download708.auteltech.net      104.171.4.62/100.42.62.121       8800
    blacklist.auteltech.net        143.95.255.79/23.91.73.108       8080
    download908.auteltech.net      100.42.60.227/108.175.151.228    8800
    datalognonsl.auteltech.net     129.121.19.161/23.91.72.251      9600/21
    datalogsl.auteltech.net        143.95.145.170/23.91.73.104      9600/21
    rdc.auteltech.net              54.183.121.12                    9800/9600
    download908bak.auteltech.net   108.179.202.206                  8080
    download708bak.auteltech.net   108.179.202.239                  8080
    download908bak.auteltech.net   50.116.122.162                   8080
    Reply

  •   Level 2   
    (32) points
    CS07
    2016-04-22 12:34:09 (Reply to:Support02)
    Exactly what it is, the update goes flawlessly on my home network.
    I just think it's crazy that our corporate I.T. dept. would set up a dedicated network
    andat the same time, block the verry thing it was to be used for.
    I'll have a word or two with them.
    Thank you, for the response.
    Reply
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